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Observability · Digital Experience Monitoring

Digital Experience Monitoring
Observability

Digital Experience Monitoring measures what users actually experience — combining real-user and synthetic monitoring to optimize digital services.

Zero Trust Automation Observability AI-Driven
Technologies & Vendors

Technologies available for this scope

RS
Riverbed SteelCentral
C
CatchPoint
T
ThousandEyes
DD
Dynatrace DEM
SR
Splunk Real User monitoring
Current Challenges

What organizations face today

  • Real-user insight — understanding actual experience
  • Multi-channel — web, mobile, SaaS coverage
  • Correlation — linking experience to root cause
  • Proactivity — detecting issues before users complain
  • Scale — monitoring global user bases
Forward-Looking

Future Challenges

AI-driven DEM

Automatic experience-issue detection.

Full-journey visibility

End-to-end experience insight.

Predictive experience

Problems solved before impact.

Unified observability

Experience tied to infrastructure.

Synthetic + real user

Complete coverage combined.

Services Catalog

A Virtuous Cycle of Services

Services define the WHAT — the desired action according to the service type. They follow a virtuous cycle aligned with your Digital Experience Monitoring initiatives.

Define

Knowledge Transfer
Outcome(s)
  • Deliverable
PS Example

We define a Digital Experience Monitoring skills development plan covering automation, security and observability.

Teach

Knowledge Transfer
Outcome(s)
  • Videos recorded session
  • Deliverable
PS Example

We deliver technical Digital Experience Monitoring sessions tailored to your teams' level and objectives.

Validate

Knowledge Transfer
Outcome(s)
  • Deliverable
PS Example

We validate Digital Experience Monitoring knowledge through practical exercises and real-world scenarios.

Evaluate

Knowledge Transfer
Outcome(s)
  • Deliverable
PS Example

We evaluate Digital Experience Monitoring skills and identify improvement areas for continuous progression.

Mentor

Knowledge Transfer
Outcome(s)
  • Deliverable
PS Example

We provide Digital Experience Monitoring technical mentoring for troubleshooting, design and optimization.

Inform

Knowledge Transfer
Outcome(s)
  • Webinar
  • Deliverable
PS Example

We keep you informed about Digital Experience Monitoring trends, best practices and emerging technologies.

Transversal Layer

AI & Automation

AI and automation enhance every aspect of your Digital Experience Monitoring scope: detection, analysis, configuration, remediation, prediction and optimization.

  • Experience anomaly detection
  • Root-cause analysis
  • Journey optimization
  • Impact analysis